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| The course focuses on understanding and establishing process to improve organization’s productivity. |
| Various areas of functional management is transformed to be linked process between suppliers and |
| customers to reduce/eliminate unvalued-added procedures to products & services. |
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| The course is designed to middle and senior management level. |
| And prerequisite of course(s): MS01 & MS03 |
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| - Understand principles of process management |
| - Develop delivered processes in customer point of view |
| - Identify key and critical processes and prevention of the process failure |
| - How to link and apply the process management into functional organization |
| - Case Study |
| - Workshop (Day-2) |
| 1. Current work in an organization – individuals are trained to draw the current |
| function process in the point of view of customers (internal and/or external) and |
| measure the improved performance & productivity |
| 2. Assumed new product/process development – individuals applied the process |
| management concept to establish new process for new services/products to be |
| offered in the market place. |
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| • 13 – 14 October 2009 |
• 02-03 November 2009
 Download Register Form |
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